Please drop me an email of what you are looking to purchase and where it will need to shipped too, and I will figure out logisitcs and cost - jayjmills@outlook.com

For purchases without personalised products I aim to dispatch within 3 working days at the latest. For those with personalised products I am to dispatch within 5 working days (as everything is handmade to order!).

For purchases under £22 FREE Royal Mail Second class shipping (2-3 working days after dispatch), upgrade to Royal Mail First Class (1 working day after dispatch) for just £1.50. For purchases over £22 FREE Royal Mail First Class shipping, just be sure to select it at check-out.

You get a certificate of attendance as well as a recording of the webinar, which I ask that you do not share with anyone else.

No to both! During the webinar I am sharing my screen as I write out notes and draw diagrams, as a result I couldn't see if your camera was on, so I am more than happy for you to keep it off. I do ask the group questions during the webinar (that you can answer by unmuting your microphone and speaking, or into the group chat) but there is no obligation to answer. I ask these questions to give myself a moment to sip water and make it more interactive for the group.

This is something I intend to do in the future, for the time being I recommend following me on Instagram (student.midwife) or on Facebook (Midwifery Education Co. for Student Midwives) as I post when new dates are up!

The webinars are held on Microsoft Teams, the software for which is free to download or you can join via your web browser. The link to the webinar is sent in your confirmation email.

We completely understand that life (and placement) can cause plans to change at last minute. If you do not attend, we will send you a copy of the webinar recording. We will not send you the certificate, as it is a certificate of attendance of the webinar.

The webinars go ‘back to basics’ therefore it is suitable for all levels – I have everyone from aspiring student Midwives through to qualified Midwives attend! I do recommend having done or be completing A-Level Biology or access course as a foundation of biological knowledge can be helpful.

Each webinar lasts for approximately 1 hour and 30 minutes, the only exception is the fetal monitoring webinar that lasts 2 hours in total.

At present there are 9 tickets available per webinar, this was increased from 8 about 6 months ago and I will continue to review this.

Up to a week before the webinar, you can get a full refund. The week of the webinar, you can get a 50% refund. There is no refund available for cancellations in the 24 hours leading up to the webinar, or for no-shows. The only exception is if the webinar is sold out, I can re-sale your ticket. If it successfully sells you can have a full refund. To discuss refunds contact me on: jayjmills@outlook.com

I repeat nearly all of my webinars, with the most popular ones occurring around every 2 months. Occasionally I discontinue webinars or hold them infrequently if they aren’t popular.

If you have decided to cancel your purchase and would like to request a refund, please get in touch with us within 14 days from the date of your purchase To be eligible for a refund, the item must be unused and in its original condition, and the shipping costs will be your responsibility. If you have received a damaged or incorrect item, please contact us immediately so we can work together to find the best solution. To discuss refunds, please use the contact form below or send an email to jayjmills@outlook.com.

We are unable to provide returns on customised products because you have changed your mind on your purchase. If you have an issue with your order such as damaged or incorrect item, please contact us immediately so we can work together to find the best solution. To discuss refunds or concerns, please use the contact form below or send an email to jayjmills@outlook.com.